Let’s discuss your
training requirements.

Help us understand your training needs

Tell us what you want the training to achieve

A useful training enquiry starts with the reason for learning. You may be entering a new role, refreshing existing knowledge, developing a team or considering the next step after a previous qualification. Describe that aim in your own words. If you know the course title, include it; if you are choosing between routes, explain the work or responsibilities you want the learning to support. This gives the team a better starting point than a course name alone.

For an organisation, describe the people who would attend and the situations they encounter. A team working with customers may have different learning priorities from colleagues preparing for a medical response role. Avoid including identifiable incidents or private information about employees in the form. A general account of the workplace and the capabilities you want to develop is enough to begin a useful discussion about suitable options.

Share your starting point

Mention relevant qualifications you already hold, including their titles and approximate completion dates where useful. Explain whether you are enquiring about an initial award, a refresher or progression. Do not assume that a similarly named course has the same entry requirements or leads to the same outcome. Ask the team to confirm the route that applies to your circumstances before you make arrangements around a particular programme.

You do not need to attach certificates or identification documents to the first enquiry. State what you hold and ask what evidence, if any, will be needed later. If you are unsure about the name of a previous award, say that you will check your records. For group enquiries, describe the range of experience in the group rather than assuming every learner is starting from the same point.

Explain the practical arrangements

Include your preferred dates or date range, location and approximate learner numbers. If there is a deadline, explain what is driving it, such as a planned role change or an internal training programme. These details help frame the enquiry, but availability and delivery arrangements still need to be confirmed. Where a course page does not list a date, ask about the next opportunity rather than treating the absence of a date as a booking option.

If you are considering training at your own premises, describe the proposed venue at a general level and ask what suitability checks are required. Explain whether your team would attend together or whether working patterns may require separate arrangements. Do not book travel or assume that Norvic’s Norwich base is the delivery venue for your course. Use the location and timings provided with your confirmed booking information.

Raise access and learning questions early

Let the team know if you would like to discuss access, communication or learning support before choosing a course. You can simply ask for a private conversation about your requirements. There is no need to put medical information or a detailed personal history into the website form. Early discussion gives you an opportunity to understand the practical demands of the selected programme and what arrangements may be available.

Ask about the teaching format, practical activities, assessment arrangements and any preparation expected from learners. These details can affect whether a particular course suits your needs and how you prepare for it. Where the course relates to a role or qualification requirement, confirm the exact award and relevant entry conditions. A general training enquiry should lead to clear course information before you decide to commit.

Know what to confirm before booking

Before accepting a booking, establish the exact course title, delivery provider, dates, venue, total cost and what the fee includes. Ask about any additional charges and the applicable cancellation, transfer or substitution terms. If you are booking for a team, confirm who will coordinate learner information and receive the booking details. Keeping these responsibilities clear makes it easier to pass accurate information to everyone attending.

Submitting this form starts a conversation; it does not reserve a place or confirm a course date. Check your contact details before sending and include the questions you need answered to make a decision. If your preferred date, learner numbers or course choice changes, refer to the earlier enquiry when you contact us again. That helps keep the discussion centred on your current needs.

For an organisation considering several subjects, explain which learning need is the priority and whether the same people would attend each course. This helps separate connected enquiries from different training requirements and gives the discussion a sensible order when dates or staffing cover are limited.